Mystery Shopping Report

Sample data – brand, stores, results and photos are fictional and shown for illustration only.

Store scorecard – Electronics Retailer A Melbourne Central

One page per store, issued within 72 hours of the visit. Visit date 2026-10-16 · Greater Melbourne · Store ID UH-VIC-007.

60%Overall

50%Product recommendation

60%Display & demo

50%Pricing & promotions

100%Stock availability

Check	Result
Q1 Needs asked before recommending	No
Q2 First recommendation	Samsung Galaxy Ring
Q3 Competitors recommended	Samsung Galaxy Ring
Q4 Ultrahuman suggested without the shopper asking	No
Q5 Did not talk shopper out of Ultrahuman	Yes
Q6 Attitude to Ultrahuman	Negative
Q7 Sizing explained	Yes
Q8 Promotion mentioned	No
Q9 Staff knowledge	Extremely knowledgeable
Q10 Ownership of the sale	Yes
Q11 Display in agreed location	Yes
Q12 Display clean and undamaged	Yes
Q13 Demo unit working	Yes
Q14 Sizing kit present	No
Q15 Sizing kit complete	No
Q16 Price tickets present	No
Q17 Promotional signage current	Yes
Q18 Promoter present (not scored)	No

Requested model	Confirmed in stock (Q19)	Evidence (Q19a)	Reason (Q19b)
Ultrahuman Ring Air – shopper's size and colour	Yes	Seen	Not applicable – stock seen by shopper.

Stock availability – evidence basis, all visits

Q19 asks whether the requested Ultrahuman model was confirmed in stock. The check is done covertly – the shopper looks at the shelf and display and asks staff as a customer. The evidence behind each answer is recorded as Seen by the shopper, Staff-claimed (told it is in stock but not shown) or Not verified with a reason. Only Seen counts as in stock, and the reason field is never left blank.

47%Seen

33%Staff-claimed

19%Not verified (reason recorded)

36Visits

Photo evidence

The shopper stays covert throughout and never reveals who they are. Photos are taken discreetly, without asking, and each is timestamped and geolocated.

Ultrahuman display – wearables bay

Demo unit – screen off (urgent)

Sizing kit – size 12 missing (urgent)

Price tickets and promotional signage

Issue list and corrective actions

63 issues across 36 visits. 26 were urgent and notified to the client within 24 hours; the rest are reported in the 72-hour store report. Each issue is tracked until it is closed, and repeat visits check that the fix held.

Visit	Store	Issue	Priority	Notified	Corrective action	Status
2026-10-14	Electronics Retailer A Chatswood	Sizing kit incomplete or missing	Urgent	5 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-16	Electronics Retailer A Parramatta	Sizing kit incomplete or missing	Urgent	14 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-16	Electronics Retailer A Melbourne Central	Sizing kit incomplete or missing	Urgent	18 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-16	Electronics Retailer A Highpoint	Demo unit not working	Urgent	15 h	Charge and re-pair demo unit; retailer to add to opening checklist	Open – awaiting retailer
2026-10-18	Office Retailer C Alexandria	Sizing kit incomplete or missing	Urgent	15 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-19	Electronics Retailer A Doncaster	Sizing kit incomplete or missing	Urgent	7 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – verified on revisit
2026-10-19	Electronics Retailer B Moore Park	Demo unit not working	Urgent	15 h	Charge and re-pair demo unit; retailer to add to opening checklist	Open – awaiting retailer
2026-10-20	Electronics Retailer A Bondi Junction	Demo unit not working	Urgent	18 h	Charge and re-pair demo unit; retailer to add to opening checklist	Closed – retailer confirmed
2026-10-23	Electronics Retailer A Sydney CBD	Demo unit not working	Urgent	10 h	Charge and re-pair demo unit; retailer to add to opening checklist	Open – awaiting retailer
2026-10-23	Electronics Retailer A Sydney CBD	Sizing kit incomplete or missing	Urgent	20 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – verified on revisit
2026-10-23	Electronics Retailer A Macquarie Park	Sizing kit incomplete or missing	Urgent	9 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-25	Electronics Retailer A Fountain Gate	Sizing kit incomplete or missing	Urgent	3 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-26	Electronics Retailer A Chadstone	Sizing kit incomplete or missing	Urgent	20 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – retailer confirmed
2026-10-26	Electronics Retailer A Knox	Demo unit not working	Urgent	4 h	Charge and re-pair demo unit; retailer to add to opening checklist	Closed – retailer confirmed
2026-11-14	Sports Retailer D Cheltenham	Demo unit not working	Urgent	4 h	Charge and re-pair demo unit; retailer to add to opening checklist	Closed – retailer confirmed
2026-11-14	Sports Retailer D Cheltenham	Sizing kit incomplete or missing	Urgent	13 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – retailer confirmed
2026-11-15	Electronics Retailer A Southland	Sizing kit incomplete or missing	Urgent	18 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-11-16	Electronics Retailer A Sydney CBD	Demo unit not working	Urgent	17 h	Charge and re-pair demo unit; retailer to add to opening checklist	Open – awaiting retailer
2026-11-17	Electronics Retailer A Castle Hill	Sizing kit incomplete or missing	Urgent	19 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – retailer confirmed
2026-11-17	Electronics Retailer B Moore Park	Demo unit not working	Urgent	5 h	Charge and re-pair demo unit; retailer to add to opening checklist	Closed – retailer confirmed
2026-11-17	Electronics Retailer B Moore Park	Sizing kit incomplete or missing	Urgent	7 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-11-20	Electronics Retailer A Fountain Gate	Sizing kit incomplete or missing	Urgent	9 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – retailer confirmed
2026-11-21	Electronics Retailer A Macquarie Park	Sizing kit incomplete or missing	Urgent	14 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – retailer confirmed
2026-11-23	Electronics Retailer A Parramatta	Demo unit not working	Urgent	7 h	Charge and re-pair demo unit; retailer to add to opening checklist	Closed – retailer confirmed
2026-11-25	Electronics Retailer A Chatswood	Sizing kit incomplete or missing	Urgent	11 h	Brand to dispatch replacement sizing kit within 48 hours	Closed – retailer confirmed
2026-11-25	Electronics Retailer A Knox	Sizing kit incomplete or missing	Urgent	6 h	Brand to dispatch replacement sizing kit within 48 hours	Open – awaiting retailer
2026-10-14	Electronics Retailer A Chatswood	Staff talked shopper out of Ultrahuman	Standard	72 h report	Ultrahuman retail trainer to brief store team on objections raised; recheck on revisit	Closed – verified on revisit
2026-10-16	Electronics Retailer A Parramatta	Staff talked shopper out of Ultrahuman	Standard	72 h report	Ultrahuman retail trainer to brief store team on objections raised; recheck on revisit	Closed – retailer confirmed
2026-10-19	Electronics Retailer A Doncaster	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-10-19	Electronics Retailer A Doncaster	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Closed – verified on revisit
2026-10-19	Electronics Retailer A Doncaster	Display not in agreed location	Standard	72 h report	Area manager to agree relocation with store manager	Open – awaiting retailer
2026-10-19	Electronics Retailer B Moore Park	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-10-20	Electronics Retailer A Bondi Junction	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-10-23	Electronics Retailer A Castle Hill	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – verified on revisit
2026-10-24	Sports Retailer D Cheltenham	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-10-25	Electronics Retailer A Fountain Gate	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – verified on revisit
2026-10-25	Electronics Retailer A Fountain Gate	Display not in agreed location	Standard	72 h report	Area manager to agree relocation with store manager	Closed – verified on revisit
2026-10-25	Electronics Retailer A Southland	Staff talked shopper out of Ultrahuman	Standard	72 h report	Ultrahuman retail trainer to brief store team on objections raised; recheck on revisit	Closed – retailer confirmed
2026-10-25	Electronics Retailer A Southland	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-10-26	Electronics Retailer A Chadstone	Display not in agreed location	Standard	72 h report	Area manager to agree relocation with store manager	Closed – retailer confirmed
2026-10-26	Electronics Retailer A Knox	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – verified on revisit
2026-11-11	Electronics Retailer A Bondi Junction	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-11-11	Electronics Retailer B Maribyrnong	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-11-11	Electronics Retailer B Maribyrnong	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Open – awaiting retailer
2026-11-14	Sports Retailer D Cheltenham	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Open – awaiting retailer
2026-11-15	Electronics Retailer A Southland	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-11-16	Electronics Retailer A Sydney CBD	Staff talked shopper out of Ultrahuman	Standard	72 h report	Ultrahuman retail trainer to brief store team on objections raised; recheck on revisit	Closed – retailer confirmed
2026-11-16	Electronics Retailer A Sydney CBD	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-11-16	Electronics Retailer A Sydney CBD	Display not in agreed location	Standard	72 h report	Area manager to agree relocation with store manager	Open – awaiting retailer
2026-11-16	Electronics Retailer A Highpoint	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-11-17	Electronics Retailer B Moore Park	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-11-17	Electronics Retailer B Moore Park	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Closed – retailer confirmed
2026-11-18	Electronics Retailer A Melbourne Central	Staff talked shopper out of Ultrahuman	Standard	72 h report	Ultrahuman retail trainer to brief store team on objections raised; recheck on revisit	Closed – retailer confirmed
2026-11-18	Electronics Retailer A Melbourne Central	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-11-19	Electronics Retailer B Richmond	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Closed – retailer confirmed
2026-11-20	Electronics Retailer A Fountain Gate	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-11-21	Electronics Retailer A Macquarie Park	Display not in agreed location	Standard	72 h report	Area manager to agree relocation with store manager	Open – awaiting retailer
2026-11-23	Electronics Retailer A Parramatta	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Open – awaiting retailer
2026-11-25	Electronics Retailer A Chatswood	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-11-25	Electronics Retailer A Chadstone	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Closed – retailer confirmed
2026-11-25	Electronics Retailer A Knox	Staff talked shopper out of Ultrahuman	Standard	72 h report	Ultrahuman retail trainer to brief store team on objections raised; recheck on revisit	Closed – retailer confirmed
2026-11-27	Electronics Retailer A Doncaster	Requested model not confirmed in stock	Standard	72 h report	Retailer to confirm stock on hand against system; replenish if short	Open – awaiting retailer
2026-11-27	Electronics Retailer A Doncaster	Promotional signage missing or expired	Standard	72 h report	Replace POS with current promotion pack	Closed – retailer confirmed

Data export

Every answer, score, stock status and reason is available as CSV or Excel. Use the download buttons on the Stores and Questions tabs, or the full visit-level file supplied with this report (Ultrahuman_Sample_Audit_Data.csv / .xlsx). Live programs publish reports and exports through the Sassie Store Portal.

Theme	Visits	What shoppers reported
Comfort, weight and no subscription	20	Where staff were positive, they sold on comfort for sleep, the light weight and no subscription – the right messages, used consistently.
Only mentioned when asked	21	Staff led with a competitor and only discussed Ultrahuman after the shopper raised it. Several described it as "similar to the others".
Battery-life objection	3	Staff claimed the ring "runs out of battery quickly" and switched the shopper to a RingConn – an objection to answer in retail training.
Phone-compatibility objection	2	Staff called the Samsung ring "safer" for the shopper's phone and steered away from Ultrahuman.
Sizing worry	1	Staff cited sizing problems and would not recommend Ultrahuman without a try-on, then moved to another brand.
Stock only claimed, not shown	12	Staff said the Ring Air was in stock ("out the back" or "on the system") but did not show it; a further 7 visits could not confirm stock at all.
Demo unit flat	9	The demo ring could not be shown, so the conversation stayed on price.

Store scorecard – Electronics Retailer A Melbourne Central

Stock availability – evidence basis, all visits

Photo evidence

Issue list and corrective actions

Data export

Verbatim summary – what shoppers heard